I received a similar message earlier today (Without mention of any upgrade models. Modiphius, if you’re reading this, I placed six orders large enough to get a Nuka Girl, including the complete bundle and one each of the faction bundles, plus a couple of other orders. (Most of those orders had other stuff tacked onto them as well) If you really want to make me happy? Toss an extra Alien into each of my orders, or an extra package or two of bottlecaps. I could forgive a lot for either. 
) For the message I received, they mentioned the two of my orders which include the scenic bundle and that the vehicle was what is hanging things up right now. They didn’t mention my other two orders.
That said, while I’d have loved to receive this kind of message nearly a month ago when the problems started rather than when they were nearly resolved, I have to give them credit for coming out and explaining what is going on in detail.
In the end, no matter how frustrated some of us might be, it’s because we’re so excited about the game. My hope is that this becomes a learning experience for them and that future waves are handled with a bit more finesse.
The message I received:
Hi there, you’re receiving this because you ordered one of the awesome Vault-Tec Complete Package Bundles. I’m just writing an update for the general mailing list but wanted to write to you directly and apologise for the slow pace of the shipments. It’s really disappointing to create such a buzz and see things get so delayed. You’ve made a big investment in the range and I want to make sure you get your product as soon as possible. The various creatures and robots have been particularly slow and Wasteland Starter Scenic sets more so - remember you’re due to get two off the Scenic sets in your bundle.
As I don’t want to you to wait any longer I took the decision to split your order at our cost. So we’re going to start shipping your Vault Tec Bundles without the Scenic Sets starting this week, then we’re going to do a separate shipment of Starter Scenic sets for you when they’ve arrived in enough numbers to fulfil the Vault-Tec bundles. I would expect the first of your two shipments to start leaving on Friday and then probably completing early next week. The Scenic Sets should be with us in enough numbers towards the end of next week and in to the week after so they won’t be far behind.
Again sorry for the long delay on this and I really appreciate your long patience. We’re working on ways of reducing these delays for future waves. We’ll share news of that later on but for now I just want you to know our plans to get you at least the rest of your order asap.
Here’s more info from today’s update:
NEW DOWNLOADS
We’ve updated the Downloads page again with:
AI Mode - New rules and advice for getting the most out of your AI games with three new scenarios!
A full card list for everything in Wave 1
We’ve also organised the Downloads better as it wasn’t clear that the Force lists for the factions were specifically for Battle Mode. Use the Items and Points cost Pdf for all other modes.
HEAD TO THE DOWNLOADS PAGE!
SHIPPING
This week we’ve taken delivery of a huge amount of the outstanding resin expansions for those tricky sets - the Rad Roaches, Feral Ghouls, Assaultrons, Protectrons & Eyebot, Sentry Bots, Robot Core Boxes, Heavy Consoles, Vault Tec Supplies and Turrets.
We’re still due to get Rad Scorpions, Deathclaws, more Robots Core boxes, Creature Core Sets, Nuka Cola Machines, Radioactive Containers, and Terminals in the next couple of days. Finally the outstanding sets, the main Wasteland Starter Scenic Sets start arriving on Monday. The problematic model has been the car, wonderful as it is, the factory currently have two hundred, yes 200 moulds running producing the car and it’s taken a long time to get those moulds produced and running correctly. As a mould only lasts for about 50 uses that’s a lot of new moulds that need making just for the model alone. We’re already looking at new ways of making larger items for future waves so the factory can focus on producing the main faction sets in volume and reduce delays.
This week we aim to get as many of the outstanding orders out from the March 1st cutoff that were waiting on the assorted sets that arrived this week. That includes those with resin starter sets. There is now new stock arriving every 2-3 days across the whole range so there will be rolling waves of shipments and we hope to get to the orders placed since March 1st very soon.
Thanks - and if you have any questions please let me know,
Chris
And that’s that.
To Modiphius:
It’s obvious from the way you’ve shared different elements of the game with us, and the way you’ve talked with those who have invested in the game that you love the setting and the game every bit as much as most of the fans do. It’s equally obvious that in your enthusiasm that you mucked up the rollout for the whole thing pretty badly.
The addition of the extra Alien model for preorder people in addition to what was already promised is a really nice touch, and very much appreciated.
A little piece of advice moving forward: I make my living as an indie video game developer, and through hard earned experience, I’ve learned that the best policy with anything is to put the information out there. Don’t wait to see what happens, as soon as a potential problem is on the horizon, put it out there. If you know there’s a hang up somewhere, talk to us about it even if it’s likely to be resolved BEFORE it will be a big issue. Explain what is going on and what you’re planning to do about it. People appreciate that kind of openness.
A really good example of doing it right is exactly what you did above in your letter to me, only a month ago when you knew it was coming. Or when you did the blog post showing the PVC vs Resin models and broke down potential issues while showing off product (People eat that kind of stuff up.)
@TechnoGolem
Between all of my orders, I should have a total of eight Deathclaws coming. I plan to keep four of them. Three I intend to paint as traditional Deathclaws, One I want to paint as a Glowing Deathclaw. Of the other four, one goes to a friend who wanted one of my extra starters, and the rest I plan to give to members of my gaming group. I’ll be giving away a set of Assaultrons, extra Nuka Girls will be gifts. You should have little trouble finding an extra Deathclaw a home, even if it means posting it on ebay or amazon. Best of luck finding your model a good home.
was PVC not resin, is Nuka Girl resin as well?